Refund & Cancellation Policy

When you pay

No payment is taken when you request a booking. We confirm your final price before your clean. Payment is due when your clean is complete. We'll confirm accepted payment methods when we confirm your booking. All prices are in US dollars.

Cancelling or rescheduling

To cancel or reschedule, call or text 469-205-4380 or email contact@tidytash.online. The time we receive your message counts as your notice time. A lockout means our cleaner arrives in the agreed window and can't get in after waiting 30 minutes and trying to reach you.

If we need to cancel or reschedule because of illness, severe weather or an emergency, we'll tell you as early as we can and you won't be charged.

Re-clean guarantee

If something on your service checklist was missed, tell us within 24 hours of your clean, with photos if you can. We'll return within 3 business days to re-clean those areas at no charge.

The re-clean guarantee doesn't cover areas outside the service you booked, rooms we couldn't reach, or stains and damage that existed before the clean.

Refunds

If a re-clean doesn't resolve the problem, or a re-clean isn't practical (for example after a move-out when you no longer have access), contact us and we'll offer a partial or full refund based on the work affected.

• Refund requests must be made within 7 days of the service date.
• Approved refunds are paid back using the original payment method within 5–10 business days.
• Cancellation fees charged under this policy are not refundable.
• If you were charged in error, such as a duplicate payment, we refund the full amount once confirmed.

Damage or breakage

Report any damage within 48 hours of your clean. We'll review it with you and, where we're responsible, repair, replace or reimburse the item at its fair value. Please put away fragile, valuable or sentimental items before we arrive.

Disputes

Please contact us first if you have a billing problem. Most problems are solved quickly by phone or email.